Customer Service

Customer Service

Have a question? Give us a call at 410-216-9994 or email us at annapolis@thepinkcrab.com!

Shipping

Shipping is $9.99 for orders under $90 and FREE for orders $90 and over. We ship to the contiguous 48 states via USPS Priority. Please contact us for shipping rates to Hawaii and Alaska. Orders placed after 4pm on Friday will ship out the following business day.

Returns & Exchanges

Need to return your purchase? No problem! Merchandise may be returned and your original form of payment refunded if it's postmarked 7 days from the date your package was delivered. You have up until 14 days for a store credit or exchange. If you are interested in making an exchange, please give us a call so we can hold the new items for you. Returned merchandise must be unworn with tags attached and accompanied by the original receipt. The Pink Crab reserves the right to refuse a refund or exchange if the merchandise does not meet the conditions above.

All sale items are FINAL SALE - they cannot be returned or exchanged.

Have a return from Lilly Pulitzer corporate? We can initiate the return process for you! Just bring the products you want to return, associated GWPs, and the invoice with the order number to one of our locations. Unfortunately we are unable to take returns from a brick and mortar Lilly Pulitzer corporate location, or from another Signature/Specialty Store.

If you are returning an item by mail, all items should be mailed to: ThePinkCrab.com
Attention: Returns
30B Market Space
Annapolis, MD 21401

 

Pink Points ​

Pink Points is about showing our appreciation and rewarding you! Make sure we have your email on file, then check your inbox for the subject line :”YOUR LOYALTY REWARD IS HERE!” For every $1000 spent in our stores you will receive a $50 reward!